Frequently Asked Questions


Artwork Information

What art files are acceptable?
What if I don’t have artwork in these files?
Where do I email my artwork to?

Production Time/Rush Orders

How long will my order take from start to finish?
What if I am in a rush and need my embroidered apparel fast?
What if I need my promotional products fast?
What if I need my label order fast?

Labels Information

What is a bleed charge?
What is a color match charge or PMS color match charge?
What if I want to combine my label order?
What is lamination?
What is perforation?
How do the labels come?
What are screens?
Do you make single labels?
What are some of the special label stocks that KLAS has to offer?
What is label tinting?
Can KLAS typeset my label?
What type of adhesives do the labels come with?
What is the best way to apply a label?
What if I want to type on my labels?
What if I want to order blank labels?
What type of inks do you use?
What is a weather proof label?
What is an extended life durable label?
What are machine applied labels?
What is a pressure sensitive label?

Apparel Information For Embroidery

What is an embroidery tape charge?
What is the standard imprint area for embroidery imprints?
Will I see a proof of my embroidery imprint?
Can I mix different colors, styles and sizes of apparel free of charge?
Do you have size charts or color charts that I can look at?

Apparel Information For Silkscreening

What is a screen charge?
How big can I make my silk screen imprint?
Does the price include a one color/one location imprint?
Can you match my logo's colors to my imprint color?

Promotional Products Information

When ordering mugs, do I have a choice of where to print my logo?
When ordering pens, where can I print my logo?
How are the promotional products printed?

Proofs

Will I see a proof of my embroidery imprint?
Will I see a proof of my silk screened apparel imprint?
Will I see a proof of my promotional products that I am ordering?
Will I see a proof of my labels that I am ordering?

Samples

Can I get a label sample?
Can I get a promotional product sample?
Can I get a sample of the apparel that I am considering to order?